Hatton's Towing ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit hattonstowing.com, request a tow, contact us, use our customer tracking portal, or use our staff mobile applications, and how we use and protect that information.

Information we collect

Depending on how you interact with us, we may collect:

Contact and booking details — name, phone number, email address, vehicle information, pickup and drop-off locations, and notes you provide when booking a tow or contacting us.
Account information — for staff and drivers who sign in to our dispatch and driver tools, we store account credentials and profile information managed through our authentication provider.
Location data — when a driver is on duty and using our mobile app, we may collect GPS location to show dispatch where the driver is and to support active tow jobs. Location is not collected when the driver is off duty.
Job and service records — tow status, timestamps, payment method, scene photos uploaded by drivers, and related operational data needed to complete and document services.
Communications — messages sent through our job chat or contact forms, and records of service-related emails or notifications.
Website usage — through analytics tools such as Google Analytics, we may collect aggregated information about pages visited, general location (city/region), device type, and similar usage statistics. We do not use analytics to identify you personally.
Mobile app data — device push notification tokens (to send job alerts), and photos you choose to capture for a tow job.
Employment applications — information you submit when applying for a position, including résumé details and application form responses.

How we use your information

We use the information we collect to:

Provide towing and roadside assistance services, including dispatch and driver assignment
Communicate with you about your tow request, including status updates and chat messages
Process payments when applicable
Operate our website, admin tools, and mobile applications
Improve our services and understand how our website is used
Respond to inquiries and employment applications
Comply with legal obligations and protect our rights

How we share information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business, such as:

Cloud hosting and database providers
Email and notification delivery services
Payment processors (for card payments)
Mapping and routing services
Website analytics providers

These providers are permitted to use your information only as needed to perform services for us. We may also disclose information when required by law or to protect the safety of our customers, employees, or the public.

Cookies and analytics

Our website may use cookies and similar technologies for essential site functionality and, where configured, Google Analytics to understand traffic patterns. You can control cookies through your browser settings. Analytics data is used in aggregate to improve our site.

Data retention

We retain information for as long as needed to provide services, maintain business records, resolve disputes, and meet legal requirements. Tow job records may be kept for operational and accounting purposes. You may contact us to ask about retention of your specific data.

Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections (HTTPS) and access controls for staff systems. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Your choices

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational requirements.
Drivers can stop location sharing by going off duty in the mobile app. Push notifications can be disabled in your device settings.
You may opt out of non-essential marketing communications by contacting us (we primarily send transactional messages related to active services).

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact us

If you have questions about this privacy policy or our data practices, contact us:

Email: hattons@hattonstowing.com
Phone: (828) 641-1476
179 Main St, Canton, NC 28716

Privacy Policy